Victoria Martinez
1020 Fox Ave Apt 1018 Lewisville, TX 75067
lopezmartinezvictoriai79@gmail.com 214-222-5009
SUMMARY
Dedicated and technically skilled with a versatile administrative support skill set developed
through experience as an office manager, secretary, administrative assistant and office clerk. Excellent
in resolving employer challenges with innovative solutions, systems and process improvements proven to
increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office
Suite and other applications/systems.
SKILLS
Microsoft Office Suite 2013 (2 years), Quickbooks (1 year), Android (4 years), Windows Xp (3 years),
Windows 7 (3 years), Windows Vista (2 years), Windows 8, Apache Openoffice (Less than 1 year), Ubuntu
(Less than 1 year), Customer Service (10+ years), Office Management (2 years), Technical Support (2
years), Cell Phone LCD Refurbishment (2 years), Cell Phone Repair (1 year), HyphenSolutions (2 years),
Microsoft Office Suite 2016 (Less than 1 year)
EDUCATION
High School Diploma
Homeschooled - Lewisville, TX
1993 to 1996
WORK EXPERIENCE
Social Media Administrative Assistant
Anger Room- *Remote* - March 2016-Current
Social Media Admin Assistant to President of Co.
Answer all emails in a timely fashion
Design and Create Co. forms
Research and create social media marketing policies regarding established social media accounts.
Handle all appointments and reservation inquiries.
Brief president of all inquiries and update on current information regarding company affairs.
And other various projects assigned by president.
Online Social Media and Ad Poster
Social-Vic - Lewisville, TX - August 2014 to Present
Operations Manager
Post ads to an online account selected by client.
Maintain client's ad per clients paid ad schedule.
Process all accounting AP, AR and any payroll.
Order company materials and supplies.
Build rapport and trust with clients through effective results from Ad posting.
Technical Support Rep
TeleTech atHome USA - August 2015 to Present
Best Buy/Geek Squad Mobile & Primary Services
Provide customers with information and technical support for client products and services through inbound phone calls.
Participates in comprehensive paid training prior to actual customer contact.
Communicates with customer on the phone and via written correspondence to provide
information and assistance on product use, and resolves hardware and software problems.
Assists clients with the efficient use of application(s) and or product(s).
Operates computer on-line guidelines and responds to customer inquiries on function or
replacement of defective parts.
Completes, process and maintains applicable paperwork and records.Works with customers, help desk agents and technical team
members to resolve technical issues.
Office Manager
Jireh CB LLC - August 2013 to December 2014 / 2009-2011
Manage office operations to ensure efficiency and productivity
Manage accounts receivable/payable and reconcile accounts
Process Weekly Payroll Using QuickBooks
Manage staff and contractor, workers comp insurance and legal
Order material, parts and office supplies.
Design Company forms including payroll advice, customer receivables advice and other various forms.
Manage all customer required software i.e. HyphenSolutions, Toll Bid VIP and Autodesk etc.
Filed and maintained records from safety rails, installations, exterior metal and service/warrant calls and quality
assurance records.
Prepare "take offs", parts list and installers packets.
Administrative Assistant
WCM Fire & Water Restoration - June 2013 to August 2013
Manage office operations to ensure efficiency and productivity
Manage accounts receivable/payable and reconcile accounts
Process Weekly Payroll Using QuickBooks
Manage staff and contractor, workers comp insurance and legal
Order material, parts and office supplies.
Design Company forms including payroll advice, customer receivables advice and other various forms.
Manage all customer required software i.e. HyphenSolutions, Toll Bid VIP and Autodesk etc.
Filed and maintained records from safety rails, installations, exterior metal and service/warrant calls and quality
assurance records.
Prepare "take offs", parts list and installers packets.
Waitress
Waffle House Inc. - July 2011 to June 2013
Highly skilled in taking orders and relaying to kitchen staff
Demonstrated ability to greet patrons, present menus, make recommendations and answer questions regarding food and drinks.
In-depth product knowledge of different kinds of food and beverages
Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for
orders and funds.
Substantial knowledge of accepting credit card payments and working point of sale registers to accurately secure payments and
funds control.
Exceptional verbal and written communication skills.
Dedicated and meticulous-high level of accurateness and attention to detail.
07/2004-06/2011
Not employed stay at home Mother.
Guest Services Representative
Extended Stay America Inc. - March 2002 to July 2004
Welcome guests on arrival and provide information regarding availability, room types, and room rates.
Assign rooms pertinent to guests.
Collect payments for rooms and board.
Substantial knowledge of accepting credit card payments and working point of sale registers to accurately secure payments and
funds control.
Provide information regarding hotel policies and activities in response to queries both on the phone and in person.
Maintain inventories pertinent to vacancies, reservations and rooms.
Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically.
Customer Service Representative II
Verizon Wireless Messaging Services - Lewisville, TX - September 1999 to September 2001
Responsibilities.
Determine requirements by working with customers.
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintain call center database by entering information.
Keep equipment operational by following established procedures; reporting malfunctions.
Update job knowledge by participating in educational opportunities.
REFERENCES
Tracey Douglas Professional Waffle House
Chad Arnold
Brie Lopez
Professional Waffle House
Professional Waffle House
214-929-9590
214-853-0163
214-962-9319
“The dictionary is the only place that success comes before work. work is the key to success, and hard work can help you accomplish anything.”
– Vince Lombardi